Shipping and Returns Policy

SHIPPING POLICY

Processing Times

All orders are processed within 1-2 business days (Monday to Friday, excluding UK bank holidays). Orders placed after 2:00 PM GMT on Friday will be processed the following Monday.

You will receive an email confirmation once your order has been dispatched with full tracking information.

Shipping Rates & Delivery Times

🏴󠁧󠁢󠁳󠁣󠁴󠁿 United Kingdom

  • FREE Tracked Delivery (Royal Mail Tracked)
  • Delivery Time: 2-4 business days
  • Tracking: Full tracking included on all UK orders
  • No minimum order value required

🌍 International (Rest of World)

  • Tracked Delivery (FedEx International)
  • Shipping Cost: £8.99
  • Delivery Time: 4-7 business days
  • Tracking: Full FedEx tracking included on all international orders

Delivery times are estimates from dispatch date and may vary during peak periods (November-December) or due to circumstances beyond our control.

Tracking Your Order

All orders include full tracking:

UK Orders (Royal Mail):
Track at: www.royalmail.com/track-your-item

International Orders (FedEx):
Track at: www.fedex.com/tracking

You'll receive tracking information via email once your order has been dispatched.

Customs, Duties & Taxes (International Orders)

Important Notice for International Customers:

International customers are responsible for any customs duties, import taxes, VAT, or fees imposed by their destination country. These charges are not included in our £8.99 shipping rate and vary by destination.

SIK STUDIOS LTD has no control over these charges and cannot predict their amount. Please contact your local customs office for estimated charges before placing your order.

Common Countries & Customs:

  • USA: Orders under $800 typically exempt from duties
  • Canada: Orders under CAD $20 typically exempt
  • Australia: Orders under AUD $1,000 typically exempt
  • EU: VAT and duties may apply depending on country and order value

Shipping Restrictions

We ship worldwide via FedEx. However, we cannot ship to:

  • PO Boxes or BFPO addresses
  • Territories under international shipping embargoes or sanctions

If you're unsure whether we can ship to your location, please contact us at info@sikstudios.co.uk before placing your order.

Christmas & Holiday Shipping

Last Order Dates for Guaranteed Christmas Delivery:

UK Orders:

  • December 18th for delivery by December 24th

International Orders:

  • Europe: December 10th
  • USA/Canada: December 5th
  • Rest of World: December 1st

These dates are estimates based on carrier guidelines. We recommend ordering early to avoid disappointment. We cannot guarantee delivery dates for orders placed after these dates.

Order Issues

Lost Packages

UK Orders:
If your package hasn't arrived within 7 working days of dispatch, please contact us at info@sikstudios.co.uk. We will investigate with Royal Mail and arrange a replacement or full refund.

International Orders:
If your package hasn't arrived within 14 working days of dispatch, please contact us. We will investigate with FedEx and resolve the issue promptly.

Damaged in Transit

If your book arrives damaged during shipping, please:

  1. Email photos of the damage (including packaging) to info@sikstudios.co.uk within 7 days of delivery
  2. Include your order number
  3. We will arrange a free replacement or full refund immediately

Incorrect Address

Please ensure your shipping address is correct before completing checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

Need to change your address?
Contact us immediately at info@sikstudios.co.uk. We can only modify addresses for orders that haven't been dispatched yet.

RETURNS & REFUNDS POLICY

Our Highland Honor Guarantee

We stand behind the quality of "A Wee Book of Scottish Insults." If you're not completely satisfied, we'll make it right.

30-Day Return Period

You have 30 calendar days from the date you receive your order to return it for a full refund.

Return Eligibility Requirements

To qualify for a return, your book must be:

  • Unopened and in its original sealed condition
  • Unmarked with no writing, highlighting, or damage
  • In resellable condition with all original packaging intact

Items that cannot be returned:

  • Books that have been opened or read
  • Books with any markings, damage, or wear
  • Books returned after 30 days from delivery

How to Return Your Order

  1. Email us at info@sikstudios.co.uk with:

    • Your order number
    • Reason for return (optional but helpful)
    • Confirmation that the book is unopened

  2. We'll provide return instructions including:

    • Return authorization number
    • Return address
    • Any additional guidance

  3. Ship your return:

    • Package securely to prevent damage in transit
    • Include your order number inside the package
    • UK customers: You are responsible for return shipping costs unless the item is defective
    • International customers: You are responsible for return shipping costs unless the item is defective

  4. Receive your refund:

    • Once we receive and inspect your return (within 2-3 business days)
    • Refund processed to your original payment method within 5-7 business days

Defective Books - Full Refund or Free Replacement

If your book arrives with manufacturing defects (printing errors, binding issues, missing pages, etc.), we will provide a full refund or free replacement at your choice.

What Qualifies as Defective:

  • Printing errors or missing pages
  • Binding defects or loose pages
  • Significant manufacturing flaws

How to Report a Defect:

  1. Email photos of the defect to info@sikstudios.co.uk within 30 days of delivery
  2. Include your order number and description of the issue
  3. Choose either:
    • Free replacement (we'll send a new copy at no cost, including shipping)
    • Full refund (including original shipping costs if applicable)

For defective items:

  • You are not required to return the defective book
  • We will process your replacement or refund immediately upon confirmation
  • No return shipping costs for you

Refund Processing

Refund Timeline:

  • Inspection: 2-3 business days after we receive your return
  • Processing: 5-7 business days to your original payment method
  • Bank processing: May take additional 3-5 business days depending on your bank

What's Refunded:

  • Unopened returns: Full product price
  • Defective books: Full product price + original shipping (if you paid for international shipping)
  • Return shipping costs: Not refunded unless item was defective

Refund Method:

All refunds are issued to your original payment method:

  • Credit/Debit Card
  • PayPal
  • Apple Pay
  • Google Pay

Exchanges

We don't offer direct exchanges at this time. If you'd like to exchange your book for any reason:

  1. Return your unopened book following our return process
  2. Place a new order on our website

This ensures you receive your replacement as quickly as possible.

Questions About Returns?

Contact our customer service team:
📧 Email: info@sikstudios.co.uk
📞 Response Time: Within 24 hours (business days)

Our Commitment:
We're a Scottish company that values honesty and customer satisfaction. If there's any issue with your order, we'll sort it out—no faffing about.